WebAdmin bulk imports create compressed log file that cannot be opened with built-in Windows utilities
- Product: Voyager
- Product Version: 9
- Relevant for Installation Type: Total Care; Dedicated-Direct; Direct; Local
Symptoms
- Zipped log files produced by WebAdmin cannot be opened using the built in Windows utility.
- Attempting to 'Open" the file produces: "Windows cannot open the folder. The compressd (zipped Folder '...' is invalid.
- Attempting to 'Extract All' produces: "The compressed (zipped) folder is empty. Before you can extract files, you must copy files to this compressed (zipped) folder.
Defect Status
Issue VYG-5886 is resolved for Voyager 9.1.1 and higher.
Replication Steps
- Conduct a bulk import using WebAdmin.
- Attempt to open the compressed file using the built in compression utility by double clicking or using right click to select open.
- Observe the error message.
- Right click the compressed file and select "Extract All"
- Observe the error message.
Workaround
This issue occurs because the compression format used to compress these files (gzip) is not compatible with the windows decompression utility. To open these files a 3rd party compression utility such as 7-Zip or Win-Zip must be used. Example:
- Download file from email.
- Right-click on file and choose 7-Zip > Open Archive
- Open file.
Alternately, note file name and in WebAdmin > Report Files, download & open log file.
- Article last edited: 23-Jul-2014