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    When Call Slip request placed, item charged to different patron results in shortened loan period

    • Product: Voyager
    • Product Version: 7.2.5, 9.2.1

    Problem symptoms

    • Patron A has Call Slip request for Item
    • Charge Item to Patron B at Circulation Desk results in messages:

    "There is a call slip placed by other patron on this item." 
    "The loan period has been shortened from the normal interval as another patron has requested the item." 

    • Item loan period is Minimum Loan Period for Recall + Recall Return Interval


    Charging item with an unfilled call slip request to a different patron results in Call Slip considered Filled and then considered a Recall for the requesting patron.


    Working as designed.

    • Article last edited: 08-May-2017