Problem symptoms

• Patron A has Call Slip request for Item
• Charge Item to Patron B at Circulation Desk results in messages:

"There is a call slip placed by other patron on this item." 
"The loan period has been shortened from the normal interval as another patron has requested the item." 

• Item loan period is Minimum Loan Period for Recall + Recall Return Interval

Cause

Charging item with an unfilled call slip request to a different patron results in Call Slip considered Filled and then considered a Recall for the requesting patron.

Solution

Working as designed.

• Article last edited: 08-May-2017