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    When running setup for Voyager ODBC client installer get "ERROR: JRE missing in scratch path" or "Error writing to directory" errors

    • Product: Voyager
    • Product Version: 8
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Question

    When running the setup.exe file for the Voyager ODBC client installer receive errors such as:

    Please wait ...unzip: cannot find any matches for wildcard specification 
    "../stage/Components/oracle.swd.jre/1.4.2.14.0/1/DataFiles/*.jar". 
    
    ERROR: JRE missing in scratch path 
    
    

    or:

    Error writing to directory 
    
    C:\Users\USERNA~1\AppData\Local\Temp\OraInstall... 
    Please ensure that this directory is writable and has at least 45 MB of disk space. Installation cannot continue.
    
    

    Answer

    • Make sure you are logged in to the workstation with an account that has administrative privileges and run setup.exe as Administrator (e.g., right-click on setup.exe and select "Run as Administrator")
    • Make sure the ODBC client installer zip file is copied to a local folder directly under your C:\ drive.  For example: c:\ORAINST.  Unzip the file and run setup.exe from there. 
    • Do not place the zip file on a network or shared drive, or on your desktop.  Do not have the zip file buried too deeply in the Windows file structure.

     

     


    • Article last edited: 12-Aug-2019