Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Voyager

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Voyager
    3. Knowledge Articles
    4. Why is "Send via EDI" inactive?

    Why is "Send via EDI" inactive?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Question
    2. Answer
    • Product: Voyager

    Question

    When trying to generate a Claim, the send via EDI box is greyed out even though the Vendor is set to send Claims via EDI - why?

    Answer

    The Order Site Location on the header of the PO must match the Location on the EDI Connection Profile. While the location on the PO cannot be changed, the location in the EDI Connection Profile can.


    • Article last edited: 08-Mar-2015
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Why highest field weighting doesn't put record first?
      • Why is a specific component not editable in Voyager?
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Voyager
    2. Tags
      1. Acquisitions
      2. Edi
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved