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    Why is "Send via EDI" inactive?

    • Article Type: General
    • Product: Voyager

    Description:
    When trying to generate Claim, the send via EDI box greyed out even though the Vendor is set to send Claims via EDI - why?

    Resolution:
    The Order Site Location on the header of the PO must match the Location on the EDI Connection Profile. While the location on the PO cannot be changed, the location in the EDI Connection Profile can.


    • Article last edited: 3/5/2015