Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    360 Services
    Ex Libris Knowledge Center

    360 Core: Data Optimization - Stay Informed and Get Help

    1. Last updated
    2. Save as PDF
    • Product: 360 Core Client Center

    How do I stay informed about important changes that require action on my part, and how do I get help when needed?

    Follow these steps so you can stay up-to-date on 360 KB changes and updates to ProQuest Discovery Services. Being up-to-date will help you make sure you are taking advantage of new content and features that could benefit your users.
    Each step includes the following: priority, service or services affected by the issue, why you would want to perform this step, how to address the issue, and additional information when available.
  • Recommended
    • This page is part of a larger set of documentation about optimizing your profile in the Client Center.

    Watch the Client Center for Knowledgebase Notifications regarding content changes that require action on your part.

    Priority:
    Critical
    Services Affected:
    360 Core, 360 Link, 360 MARC Updates, 360 Search, Summon
    Why?
    When a provider makes an update to its platform or to a particular database, you may need to make a change in your Data Management profile or your proxy configuration file. If you do not make these changes, your users could encounter errors or fail to access valuable subscribed content.
    How?
    Watch for the "New! mm/dd/yyy" indicator to appear next to the Knowledgebase Notifications link under Management Tools in the Client Center. This indicator tells you that a recent content change to one or more of your subscribed holdings requires your attention.

    NOTE: Once anyone clicks on the Knowledgebase Notificationsin your Client Center profile, the "New! mm/dd/yyy" indicator is removed until the next time relevant content changes occur.

    You can also subscribe to the 360 KB: Summary of Provider and Database Changesdocument by clicking Follow Me (currently not available) near the top of that page. You will then receive monthly email notifications regarding significant content updates that may require your attention.

    Join the Summon and General Discussion listservs to share ideas and learn about product releases.

    Priority:
    Recommended
    Services Affected:
    360 Core, 360 Link, 360 MARC Updates, 360 Search, Summon
    Why?
    ProQuest Product Managers share important updates regarding Discovery Services via several client listservs. Plus, these email lists are forums for lively discussions about features, functionality, and general information-sharing among libraries that use ProQuest Discovery Services.
    How?
    To join the Summon mailing list, sign up using the Mailing List: Signup Instructions. To join a General Discussion listserv, follow the instructions here: Client Listservs.

    On the System Status Page, subscribe to email alerts regarding scheduled maintenance and system availability issues.

    Priority:
    Recommended
    Services Affected:
    Summon
    Why?
    While important system status information is available in the knowledge center, the information can also be pushed to you via email alerts.
    How?
    See Summon: System Status Page to learn more about the Summon information provided in the System Status Page, and see how to set up email alerts.

    Use the Support Portal to report problems and ask questions.

    Priority:
    Recommended
    Services Affected:
    360 Core, 360 Link, 360 MARC Updates, 360 Search, Summon
    Why?
    If you have a question about ProQuest Discovery services or encounter a problem of any kind, please do not hesitate to contact us.
    How?
    The Ex Libris Support Portal is accessible from the More Sites drop-down menu at the top of this page (and every page in the Knowledge Center). The Support Portal is also accessible directly from this URL. To learn more about how to create and manage cases in the portal, see the documentation Support Portal User Guide or view the recording Support and Knowledge Introduction Video for 360, Summon, Intota, AquaBrowser and Ulrich's Customers.
    • Date Created: 9-Feb-2014
    • Last Edited Date: 30-Sep-2016
    • Old Article Number: 7080