Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Aleph

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Aleph
    3. Knowledge Articles
    4. ACQ module closes after sending an order to the printer

    ACQ module closes after sending an order to the printer

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    Since we have upgraded to v18, ACQ staff are suffering the erratic "closing" of the ACQ module after sending an order to be printed. "Closing" means the ACQ GUI disappears along with its tab on the lower toolbar. But, if one clicks on the .exe icon, the window reopens as it was without requiring the user to log in again.

    Resolution:
    Are the problem PC's possibly running Vista?

    Does the PC have "NewPrintType=Y"? If not, try it. If yes, try changing it back. See KB #10319.

    In any case, please continue looking for patterns - a consistent sequence of actions which consistently causes this behavior would, of course, be the best.

    [From site:] We have not had new occurrences since changing the setting NewPrintType to "N".


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • ACQ Index Doesn't Work: "server failed to execute request after 60 seconds"
      • ACQ module, trigger list
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 18.01
      2. contype:kba
      3. Prod:Aleph
      4. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved