Skip to main content
ExLibris

Knowledge Assistant

BETA
  • Subscribe by RSS
  • Back
    Aleph

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Aleph
    3. Knowledge Articles
    4. Acq-21 Banner/FRS Export Service error

    Acq-21 Banner/FRS Export Service error

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    I am trying to test the acq-21 Banner/FRS Export Service on our production server.

    The first time I ran the service I chose NO for Update database. The service ran but the ouput file is empty. It gives me an error in the log file:
    unable to find BANNER vendor id - Invoice <invoice number>

    I ran it a second time choosing YES for update. It did update the invoice to PAID, but the output file is still empty with the same error in the log file:
    “unable to find BANNER vendor id - Invoice <invoice number>”

    Can you tell me what that error message means and what I need to change in order to get an output file.

    Resolution:
    There are two conditions that cause this error to occur:

    1) The Vendor record associated with the Invoice isn't found, or
    2) The Vendor record is found, but the Material Type field on the Vendor record is blank.

    In this case, the problem is the empty Material Type field on the Vendor record.


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • acq-17: "File size too large"
      • acq-24: "Order Number 2 is invalid, missing, or already exists"
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 18.01
      2. contype:kba
      3. Prod:Aleph
      4. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved