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    Ex Libris Knowledge Center

    Cannot login after password change

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    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    After changing the password for a user on our test system, the user cannot login (system gives the message "Password not verified on connectable hosts"), even though the username and password are correct.

    Resolution:
    Please go through the diagnosis described in KB 8192-420.

    [From site:]

    The problem is no longer occurring after we refreshed the test database with data from our production database. If the problem recurs, I'll create a new SI.

    • Article last edited: 3/23/2015