Certain patrons not receiving overdue notices (due to change in patron status)

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
Certain patrons have not received notices for their overdue items. Other patrons are have been receiving notices at the correct intervals.

Cause:
Change in patron's patron status.

Resolution:
If just certain patrons of a particular status are failing to receive notices, check if the status of the patron(s) not receiving notices has changed since the time of the loan -- and if, perhaps, overdue notices are no longer being produced for the former status. Aleph uses the patron status at the time of the loan (the z36_bor_status) as the basis for sending overdue notices and calculating overdue fines.