• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
We've recently activated sending of the hold request wait letter, via ue_06. Our staff are finding that xtraneous holdwait letters are created when the requested item is put In Transit. The next hold request in line gets re-created and thus gets another wait letter sent. What is causing this and how can I stop it?

Resolution:
According to the usm50/tab/tab100 header for UPDATE-RECALL-DATE you're supposed to have one OR the other of the following configurations:

1. UPDATE-RECALL-DATE=Y and p_cir_13 NOT running
2. UPDATE-RECALL-DATE=N and p_cir_13 IS running

Be sure that you have one or the other of the above configurations. If you use a combination of these two configurations it will cause extraneous holdwait letter generation.

If you opt for option #2 [UPDATE-RECALL-DATE=N and p_cir_13 IS running], you may also want to add this to the alephe/tab/job_list to run at certain intervals (e.g. hourly). It's also recommended that since you're using an in-transit local patron (z305) that represents the item sublibrary, you will want to exclude this patron status (e.g. 91) from the hold wait generation in cir-13. If you do not do this, when cir-13 runs, it will recall the transfer loan and create a recall notice to the pseudo patron. Below is an example of an hourly run of cir-13 that excludes patron status 91:

W0 07:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 09:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 10:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 11:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 12:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 13:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 14:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 15:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 16:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 17:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 18:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 20:00:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,
W0 23:45:00 Y circ_email MIT50 p_cir_13 MIT50,recall1_%D_%H,,O,Y,,01,Y,Y,N,91,Y,

• Article last edited: 10/8/2013