Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    GUI crashes when clicking on items Hold Requests

    • Article Type: General
    • Product: Aleph
    • Product Version: 16.02

    If an item had more than one hold in version 16, it would automatically print out the hold slip and then a hold waiting slip. We can't get it to do this in version 18 and were looking for a work around. In 18, when the item is checked out by the first patron and then returned, a dialog box appears saying that the item has holds. After putting in the barcode number for the item and then selecting "Hold Requests" the GUI crashes with a Microsoft error.

    This is related to the application of version 18 service pack 781 (coming from Service Pack 155). When we uninstall the Service Pack, the problem goes away.

    They were lacking the GUI programs corresponding to the service pack 781. Acquiring these via Version check corrected the problem. See KB 8192-3031.

    • Article last edited: 10/8/2013