No "available" notice produced on removal of "OR" or "IP" status
- Product: Aleph
- Product Version: 20, 21, 22, 23
- Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care
Description
When an item with a hold on it arrives, returns from processing, etc., and the item processing status of "OR" , "IP", etc., is removed, no notice is sent to the patron indicating that the item's available. We need it to be.
Resolution
As described in the article " What produces "hold-request-filled" / "item-available" letters? ", available notices are produced only when an item is returned. Assuming that the operator is seeing a popup saying that there's a hold on the item, they need to return the item -- even though it's not on loan. This will generate a letter/email to the requesting patron.
- Article last edited: 1-Feb-2018