Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    On certain PCs, after 10 GUI emails, user gets: Cannot communicate to the server

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Since two days ago, three of our computers with Windows XP have had a problem sending e-mail (to our users) from the GUI client. It is possible to send only 10 e-mails; eleventh and nexts are aborted with information 'Cannot communicate to the server'.

    Other computers with XP and win 7 send all e-mail to the patrons without any problems. Could someone help me to find a solution?

    [From Yoel, on Global Aleph Users list:] We have seen similar occurrences at other sites in the past. It was discovered that it was due to a PC Firewall setting. To prevent spam there was a setting limiting the number of emails which would be sent in a certain amount of time.

    Perhaps this is the same problem here.

    • Article last edited: 10/8/2013