• Article Type: General
• Product: Aleph
• Product Version: 18.01

Problem Symptoms:
* The Patron Loader (file-20) does not import any patrons although there should be several updates
* No errors in the log file
* The log file shows
-----------------------------
Processed RECORD 000000
Processed MATCHED 000000
-----------------------------

Cause:
The customer ftp script transferring the PLIF import file to $alephe_scratch/ failed due to error "HTTP 404", thus resulting in an empty input file.

Resolution:
If you use internal ftp scripts to provide input files for the Patron Loader, make sure, that there are no connection problems and check, whether the input file was created properly.

Category: Circulation (500)

Subject: Patrons

• Article last edited: 10/8/2013