Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Aleph

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Aleph
    3. Knowledge Articles
    4. Problem with ILL Services

    Problem with ILL Services

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Additional Information
    • Article Type: General
    • Product: Aleph
    • Product Version: 19.01

    Description:
    Upon trying to run any services in ILL on ver 19 on the test server, I was presented with an error message to say that the system could not locate p-ill-nn.xml. I checked /exlibris/aleph/a19_2/aleph/pc_b_eng and couldn't see any p-ill-nn.xml files for p-ill-50.xml, p-ill-05.xml, p-ill-01.xml,p-ill-03.xml ,p-ill-02.xml ,p-ill-10.xml ,p-ill-09.xml ,p-ill-08.xml ,p-ill-07.xml ,p-ill-14.xml ,p-ill-12.xml ,p-ill-11.xml.

    Resolution:
    You client was calling the ill services menu for the "old" GUI ILL. This was caused by the presence of the old menu-ill.xml in $alephe_root/pc_b_eng. I've copied menu-ill2.xml to menu-ill.xml, and the problem is now resolved. Unless you've customized the menus, it would be best to remove them from $alephe_root/pc_b_eng, so they are called from a19_2/aleph/pc_b_eng.

    Additional Information

    Upgrade ILL services UE 18-19


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Problem with flipping of AUT terms
      • Problem with ill-send-request-letter
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 19.01
      2. contype:kba
      3. Prod:Aleph
      4. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved