Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Real time availability in Primo locations tab is not working anymore

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    After installation of the Aleph Service Pack 20.2.7, the real time availability in the Primo "Locations" tab is not working:

    * books that are on loan are showing up as available
    * when you try and request an item it says cannot contact the ILS
    * the My Account details are not coming across
    * when trying to contact Aleph using the "wget" command, the following response is given:

    - command:

    wget http://your_aleph_server:1891/rest-dlf/test

    - response:
    ..
    HTTP request sent, awaiting response... 404 Servlet Jersey Web Application is not available
    2012-09-17 12:22:08 ERROR 404: Servlet Jersey Web Application is not available.

    Cause:
    This error may occur if the Aleph Service Pack 20.2.7 was installed but JBoss was not upgraded.

    If a problem with the Locations tab occurs in connection with a different Service Pack / upgrade, consult Article 21830 ("Locations in Primo: "Your content seems like it is taking a long time to load...."").

    Resolution:
    To solve the problem, you need to upgrade to JBoss 5.

    For instructions, refer to the Jboss 5 Implementation tab in the "ALEPH-20.2-ServicePack-7.xls" excel sheet.

    The document can be found here: Ex Libris Documentation Center > Aleph > Download Center > Service Packs > Version 20.x

    Additional Information

    * To find out which JBoss version is installed on your server, please see "How do I know which JBoss version I have?"

    * After the JBoss upgrade, the "wget" command gives the following response:

    - command:

    wget http://your_aleph_server:1891/rest-dlf/test

    - response:


    HTTP request sent, awaiting response... 200 OK
    Length: unspecified [application/xml]
    Saving to: `test'

    [ <=> ] 61 --.-K/s in 0s

    2012-09-18 08:22:49 (5.82 MB/s) - `test' saved [61]


    • Article last edited: 1/28/2015
    • Was this article helpful?
    //Feedback