Real time availability in Primo locations tab is not working anymore

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
After installation of the Aleph Service Pack 20.2.7, the real time availability in the Primo "Locations" tab is not working:

* books that are on loan are showing up as available
* when you try and request an item it says cannot contact the ILS
* the My Account details are not coming across
* when trying to contact Aleph using the "wget" command, the following response is given:

- command:

wget http://your_aleph_server:1891/rest-dlf/test

- response:
..
HTTP request sent, awaiting response... 404 Servlet Jersey Web Application is not available
2012-09-17 12:22:08 ERROR 404: Servlet Jersey Web Application is not available.

Cause:
This error may occur if the Aleph Service Pack 20.2.7 was installed but JBoss was not upgraded.

If a problem with the Locations tab occurs in connection with a different Service Pack / upgrade, consult Article 21830 ("Locations in Primo: "Your content seems like it is taking a long time to load...."").

Resolution:
To solve the problem, you need to upgrade to JBoss 5.

For instructions, refer to the Jboss 5 Implementation tab in the "ALEPH-20.2-ServicePack-7.xls" excel sheet.

The document can be found here: Ex Libris Documentation Center > Aleph > Download Center > Service Packs > Version 20.x