- Article Type: General
- Product: Aleph
- Product Version: 18.01
Circulation staff report a small number of instances of patrons who have received a self-check machine message "Apply to circulation desk - Loan cannot be renewed" for an item that they are borrowing for the first time.
(This message can also be seen in the sip2_server log.)
When a staff member at the desk checks the patron record, it is evident that the loan was successfully made by the self-check machine, but that it had then also issued the erroneous message.
3M, the manufacturer of the self-check machines, realized that the version of their software was not current. Installing the latest version has corrected the problem.
- Article last edited: 10/8/2013