Send Requests to the British Library (ill-75) produces no printouts

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
* for service Send Requests to the British Library (ill-75) no printouts are appearing in Task Manager
* the process runs successfully, see below

Job ID: 185652
Job name: Send Requests to the British Library (ill-75)
..
Status: Success
..
Printouts: No Printouts

* as no printouts are produced, the request cannot be sent to the British Library
* logfile has an entry which says 'No records were found. Exiting':

..
b_ill_75_a debug mode is off

No records were found. Exiting
Wrote Z100 record with rec-key: 000185652
..
end

Cause:
The supplier requests didn't have status NEB (Ready for BL).

Resolution:
* The service p-ill-75 only picks up supplier requests with status NEB (Ready for BL).
* In order to send a request to the BL via p-ill-75, ILL staff must click on button "Send", after creating the supplier request.
* This will change the supplier request status from NEW to NEB.
* Make sure that xxx40/tab/tab46.lng has col. 2 (Active/non active log) set to Y for entry 01 (Supplier Request Status Changed). This information is very useful when checking problems with Send Requests to the British Library (ill-75).

Category: GUI ILL (500)

Subject: Services

• Article last edited: 10/8/2013