Submitting ILL2 request: "The requested file was not found on the server" error

• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
We can't submit ILL2 request through the Web OPAC. We are getting an error "The requested file was not found on the server". Please advise.

Resolution:
I've discovered that the following files were missing from your www-f-eng directory:

new-ill-req-conf-bib new-ill-req-conf-cancel-tail new-ill-req-conf-info new-ill-req-conf-iss-v
new-ill-req-conf-bib-1 new-ill-req-conf-copyright new-ill-req-conf-iss-i new-ill-req-conf-iss-y
new-ill-req-conf-bib-2 new-ill-req-conf-head new-ill-req-conf-iss-p new-ill-req-conf-tail

Please get these files from your a tree: a18_N/aleph/alephe/www_f_eng.

If there is still a problem, make sure that you've cleared utf files (util x) and restarted the Web server after doing the migration. If you didn't, please do it now and if there is still a problem, check the following:

The correct func for ILL2 is func=new-ill-request-l. So the correct link would be:

<a href=&server_f?func=new-ill-request-l title="ILL Request" class=blue>

As opposed to func=ill-request-1&request_type=ill-journal-request, which is incorrect.