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    Unable to find Global Patron Information -- $utf_files with owner "root"

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    * unable to open a patron record
    * the patron exists, but an error message ?€žUnable to find Global Patron Information?€œ is displayed

    Cause:
    A process was started as root user and created directory $aleph_utf/utf_files/exlibris/aleph/u20_n/xxx00 with owner root

    Resolution:
    * a process (util e/11) was started by root user. When creating the directory xxx00/tab in $utf_files the directory was created with owner root

    1. Check if (apart from apache) any active Aleph process is still belonging to root user:

    Example:
    >ps -eaf | grep root | grep aleph
    root 4129 1 0 Sep20 ? 00:00:13 /exlibris/aleph/a20_1/product/local/apache/bin/httpd -d /exlibris/aleph/u20_1/alephe/apache
    root 11080 1 0 Oct03 ? 00:01:17 /exlibris/aleph/a20_1/aleph/exe/rts32 ue_11_a xxx00.a20_1

    2. stop the process as root (kill -9 <process id>)

    3. change the owner of directory $aleph_utf/utf_files/exlibris/aleph/u20_n/xxx00 to owner aleph and group exlibris
    ls -lrt
    drwxrwxr-x 3 aleph exlibris 4096 Oct 8 12:48 xxx50/
    drwxrwxr-x 3 root root 4096 Oct 10 03:09 xxx00/

    4. if relevant: restart the process that has caused the problem as user aleph

    Category: Circulation


    • Article last edited: 10/8/2013