• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
* unable to open a patron record
* the patron exists, but an error message ?€žUnable to find Global Patron Information?€œ is displayed

Cause:
A process was started as root user and created directory $aleph_utf/utf_files/exlibris/aleph/u20_n/xxx00 with owner root

Resolution:
* a process (util e/11) was started by root user. When creating the directory xxx00/tab in $utf_files the directory was created with owner root

1. Check if (apart from apache) any active Aleph process is still belonging to root user:

Example:
>ps -eaf | grep root | grep aleph
root 4129 1 0 Sep20 ? 00:00:13 /exlibris/aleph/a20_1/product/local/apache/bin/httpd -d /exlibris/aleph/u20_1/alephe/apache
root 11080 1 0 Oct03 ? 00:01:17 /exlibris/aleph/a20_1/aleph/exe/rts32 ue_11_a xxx00.a20_1

2. stop the process as root (kill -9 <process id>)

3. change the owner of directory $aleph_utf/utf_files/exlibris/aleph/u20_n/xxx00 to owner aleph and group exlibris
ls -lrt
drwxrwxr-x 3 aleph exlibris 4096 Oct 8 12:48 xxx50/
drwxrwxr-x 3 root root 4096 Oct 10 03:09 xxx00/

4. if relevant: restart the process that has caused the problem as user aleph

Category: Circulation

• Article last edited: 10/8/2013