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    Unable to find local patron information" error in printing hold letter (v18)

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    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    After going to version 18, we find that when an item with a hold on it is checked in, we get the following error when we try to print the hold letter: "Unable to find local patron information".

    What does this error mean and how do I fix it?

    Resolution:
    ./u18_1/alephe/error_eng/pc_cir_c0429 has:

    0024 0000 L Unable to find Local Patron Information.


    ./a_18_1/aleph/error_eng/pc_cir_c0429 has:

    0024 0000 L Request's Send Method is illegal.


    The u-tree version of pc_cir_c0429 is obsolete. It has been incorrectly brought over from v16. The a-tree version of the file is correct.

    The cause of "Request's Send Method is illegal" is described in KB 8192-2137. You need to correct the ABC50 tab27 as described in that KB record.

    The general problem of obsolete u-tree error_eng files is described in the article " Customization of pc_b_eng and error_eng files in version 17-up **MASTER RECORD** " (KB 8192-824).

    *See KB 8192-824 because you almost certainly have other obsolete files!*

    • Article last edited: 10/8/2013