• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
After going to version 18, we find that when an item with a hold on it is checked in, we get the following error when we try to print the hold letter: "Unable to find local patron information".

What does this error mean and how do I fix it?

Resolution:
./u18_1/alephe/error_eng/pc_cir_c0429 has:

0024 0000 L Unable to find Local Patron Information.


./a_18_1/aleph/error_eng/pc_cir_c0429 has:

0024 0000 L Request's Send Method is illegal.


The u-tree version of pc_cir_c0429 is obsolete. It has been incorrectly brought over from v16. The a-tree version of the file is correct.

The cause of "Request's Send Method is illegal" is described in KB 8192-2137. You need to correct the ABC50 tab27 as described in that KB record.

The general problem of obsolete u-tree error_eng files is described in the article " Customization of pc_b_eng and error_eng files in version 17-up **MASTER RECORD** " (KB 8192-824).

*See KB 8192-824 because you almost certainly have other obsolete files!*

• Article last edited: 10/8/2013