• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
In trying to renew items on a particular patron account the following error occurs:

Remote Service error (c0408 24)
Unable to find matching local patron information for this loan

Cause:
* occurrences of sublibrary "AA" were changed in the z30_sub_library column in the z30 (Item) records (via the manage-62, "Update Item Records" service) to "BB", but the z36_sub_library columns were left as "AA" in the corresponding z36 (Loan) records.

* sublibrary "BB" was commented out in $alephe_tab/tab_sub_library.lng.

Resolution:
Two possibilities:

1. Uncomment the "AA" line in ./tab_sub_library.lng and restart the pc_server; leave it uncommented until the following SQL gets a result of 0:

SQL> select count(*) from z36 where z36_sub_library = 'AA';

2. Use SQL to locate all occurrences of z36_sub_library 'AA' and change them to 'BB'.

Category: Circulation (500)

• Article last edited: 9/3/2014