Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    User name does not exist" Remote Service Error (c0104) in GUI Cataloging

    • Article Type: General
    • Product: Aleph
    • Product Version: 21

    Problem Symptoms:
    1. Cataloger is able to connect to the server with a newly-installed GUI client, using username MOD_LM, but is getting the error "User name does not exist (c0104 ...)" in searching.
    2. The pc_server log doesn't show any error.
    3. Another staff member is able to use MOD_LM without any problem (on a different PC.)


    Reinstall the client (re-execute gui500.exe).

    Additional Information

    If the error is seen in trying to connect, consult Article 000040359:  User name XXX does not exist" accessing local libraries .

    • Article last edited: 9/11/2014