User name does not exist" Remote Service Error (c0104) in GUI Cataloging
- Article Type: General
- Product: Aleph
- Product Version: 21
Problem Symptoms:
1. Cataloger is able to connect to the server with a newly-installed GUI client, using username MOD_LM, but is getting the error "User name does not exist (c0104 ...)" in searching.
2. The pc_server log doesn't show any error.
3. Another staff member is able to use MOD_LM without any problem (on a different PC.)
Cause:
Uncertain.
Resolution:
Reinstall the client (re-execute gui500.exe).
Additional Information
If the error is seen in trying to connect, consult Article 000040359: User name XXX does not exist" accessing local libraries .
- Article last edited: 9/11/2014