• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
We see patron cash records which look like this:

Description Debit Net amount

Claim return 0.00 0.00

What are these and why do we have them?

Resolution:
The "claim return 0.00" cash transaction is due to the following line in the xxx50 tab18.eng:

0010 ##### ## ## N 0.00 Claim return

Apparently, someone felt that some sites might want to *charge* the customer for claiming that the item has been returned!

The tab18.eng header says:

! COL 5. 1; ALPHA {Y,N}, UPPER; ;
! Activate;
! Y/N
! Y = register cash transaction
! N = do not register cash transaction. In this case
! cash transactions of this type will be registered with
! the value 0.00 without regard to tab18.eng col.5 or the
! the value set in the pertinent table as explained in the
! first paragraph of this help;

I believe that if you *delete* this line "0010" that no "claim return" cash transaction will be generated.

• Article last edited: 10/8/2013