Question

Why is receive ill bor-request not possible when the status is CLM (Claim Letter Sent)? The "Receive" button is greyed out and can therefore not be used. When the status is e.g. SV (Sent to supplier) the "Receive" button is active.

Answer

It is hardcoded and depending on the status of the request in which cases the "Receive" button is active. The status are:
SV = Sent so supplier
WPR = Waiting patron response
WSP = Will be supplied
CRP = Conditional reply
HPL = Hold placed
EST = Estimate reply

In all other cases you have to change the status "Manually" before you can use the "Receive" button.

Category: ILL