• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
* error message in the PC and WWW server logs. (See below.)
* unable to execute s+ to any library; it says "permission" denied
* util o/3/1 does not show the log.

/exlibris/aleph/a20_1/aleph/exe/www_server_main: error while loading shared libraries: libclntsh.so.11.1: cannot open shared object file: No such file or directory.

* The aleph_startup log shows that each of the servers failed with a message like this:

starting ncip_server...
/exlibris/aleph/a20_1/aleph/exe/rts32: error while loading shared libraries: libclntsh.so.11.1: cannot open shared object file: No such file or directory

And, starting library batch queues...
/exlibris/aleph/a20_1/aleph/exe/rts32: error while loading shared libraries: libclntsh.so.11.1: cannot open shared object file: No such file or directory

starting library update doc daemon...
/exlibris/aleph/a20_1/aleph/exe/rts32: error while loading shared libraries: libclntsh.so.11.1: cannot open shared object file: No such file or directory

... Likewise, the other daemons.

Cause:
permissions in /exlibris/app/oracle/product/dba

Resolution:
1. Change permissions in /exlibris/app/oracle/product/dba
2. Run aleph_shutdown
3. Run aleph_startup