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    "Item cannot be loaned from this circulation desk" - how to fix it?

    • Article Type: General
    • Product: Alma
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Problem Symptoms

    Trying to loan an item gives error: "Item cannot be loaned from this circulation desk".

    Cause

    The item's location isn't linked to the Circulation Desk.

    OR

    Need to add a "relationship" of "Circulate For" between the item's location and the library's circulation desk

    Resolution

    OPTION 1 - the item's location isn't linked to the Circulation Desk.

    1. Navigate to: Fulfillment Configuration Menu
    2. You are configuring: <<Select the Library>>
    3. Circulation Desks
    4. Edit the default / relevant circulation desk
    5. In: Physical Locations (tab)
    6. Find (in the lower-end of the screen) the "Physical Location Name" drop-down
    7. Select: << the location>>
    8. Click: "Attach location"
    9. Save

    OPTION 2 - Add a "relationship" of "Circulate For", between the item's location and the library's circulation desk

    1. Navigate to the Fulfillment Configuration Menu
    2. You are configuring: <<Select the Library>>
    3. Click: Relationships
    4. Find the row for the location to which the item belongs > select "Circulate for"

    • Article last edited: 14-Mar-2015