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Ex Libris Knowledge Center

"Item cannot be loaned from this circulation desk" - how to fix it?

  • Article Type: General
  • Product: Alma
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Trying to loan an item gives error: "Item cannot be loaned from this circulation desk". How to fix this?

OPTION 1 - the item's location isn't linked to the Circulation Desk.

Steps to fix this:

1. Navigate to: Fulfillment Configuration Menu
2. You are configuring: <<Select the Library>>
3. Circulation Desks
4. Edit the default / relevant circulation desk
5. In: Physical Locations (tab)
6. Find (in the lower-end of the screen) the "Physical Location Name" drop-down
7. Select: << the location>>
8. Click: "Attach location"
9. Save

OPTION 2 - Add a "relationship" of "Circulate For", between the item's location and the library's circulation desk

1. Navigate to the Fulfillment Configuration Menu
2. You are configuring: <<Select the Library>>
3. Click: Relationships
4. Find the row for the location to which the item belongs > select "Circulate for"

Category: Fulfillment

Subject: Loans


  • Article last edited: 3/14/2015