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    "Item cannot be loaned from this circulation desk" - how to fix it?

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    • Product: Alma

    Problem Symptoms

    Trying to loan an item gives error: "Item cannot be loaned from this circulation desk".

    Cause

    The item's location isn't linked to the Circulation Desk.

    OR

    on selfcheck: the self check certificate is not the correct one

    Resolution

    The item's location isn't linked to the Circulation Desk.

    OPTION 1

    1. Navigate to: Fulfillment Configuration Menu
    2. You are configuring: <<Select the Library>>
    3. Circulation Desks
    4. Edit the default / relevant circulation desk
    5. In: Physical Locations (tab)
    6. Find (in the lower-end of the screen) the "Physical Location Name" drop-down
    7. Select: << the location>>
    8. Click: "Attach location"
    9. Save

    OPTION 2

    For Selfcheck issues: Check if you have downloaded the correct certificate for the selfcheck integration profile. Especially in case when you have more than one selfcheck machine make sure that each machine has the correct Stunnel configuration.

    • Article last edited: 121-JUN-2019