"User is not external" error in User Loader (SIS) - how to resolve it?
- Article Type: General
- Product: Alma
Problem Symptoms:
A user was created as "Internal" in Alma, and now is included in the SIS input file.
However, the information can't be overlayed - the patron loader job says: ?User is not external?.
Cause:
The Student Information Systems job will update the user once the record is defined as "external".
Resolution:
Change user's definition from "Internal" to "External" with the Job "Update/Notify Users".
Additional Information
Other solutions:
1. Delete the Internal user and upload the same user as External via SIS.
2. Change Internal user Primary Id so it won?t match incoming External user <username>. In this case you will end up with two users ? internal and external.
Category: Patron - Alma
Subject: User Management - Alma
- Article last edited: 6/18/2014