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    "User is not external" error in User Loader (SIS) - how to resolve it?

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    A user was created as "Internal" in Alma, and now is included in the SIS input file.
    However, the information can't be overlayed - the patron loader job says: ?User is not external?.

    Cause:
    The Student Information Systems job will update the user once the record is defined as "external".

    Resolution:
    Change user's definition from "Internal" to "External" with the Job "Update user information".

    Additional Information

    Other solutions:
    1. Delete the Internal user and upload the same user as External via SIS.
    2. Change Internal user Primary Id so it won?t match incoming External user <username>. In this case you will end up with two users ? internal and external.

    Category: Patron - Alma

    Subject: User Management - Alma


    • Article last edited: 6/18/2014