Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    "User is not external" error in User Loader (SIS) - how to resolve it?

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    A user was created as "Internal" in Alma, and now is included in the SIS input file.
    However, the information can't be overlayed - the patron loader job says: ?User is not external?.

    The Student Information Systems job will update the user once the record is defined as "external".

    Change user's definition from "Internal" to "External" with the Job "Update/Notify Users".

    Additional Information

    Other solutions:
    1. Delete the Internal user and upload the same user as External via SIS.
    2. Change Internal user Primary Id so it won?t match incoming External user <username>. In this case you will end up with two users ? internal and external.

    Category: Patron - Alma

    Subject: User Management - Alma

    • Article last edited: 6/18/2014