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    Ex Libris Knowledge Center

    Booking request: No items available for the request due to policy

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    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    When I try to submit a booking request, I get the message: "No items available for the request due to policy". But the fulfillment unit and terms of use is set up correctly, so there must be another cause of the error.

    Cause:
    No opening hours defined for library.

    Resolution:
    There was no calendar defined, neither on library level nor on institution level. Once the calendar was added, it was possible to submit a booking request.

    Category: Patron - Alma

    Subject: Requests - Alma

    • Article last edited: 11/20/2013