Clicking on Manage Fulfillment Options shows error message ‘Some of the existing physical inventory may not be used for fulfilling resource sharing requests due to library policies’

Description

In the Resource Sharing Lending Requests Task List, when clicking on 'Manage Fulfillment Options', the Physical Services sections of the screen says:

"No records were found"

Although the title does have items.

In addition, at the top of the screen, the following message appears:
"Some of the existing physical inventory may not be used for fulfilling resource sharing requests due to library policies?"

What is causing this message, and how can I resolve it?

Cause

The relevant Requests TOU has a "Is Requestable for Resource Sharing?" policy of 'No'.

Resolution

Change the 'Requests' TOU that is used by the item in question to have a "Is Requestable for Resource Sharing?" policy of 'Yes'.

• Article last edited: 11-May-2017