• Article Type: General
• Product: Alma

Problem Symptoms:
General Electronic Services ILL link shows for the "Get It" tab on every record for a physical item even though items are available
Or, it displays for guests, even though it should be available for authenticated users only

Cause:
The ILLiad link was configured for Resource Sharing and as General Electronic Service with same name

Resolution:
Ensure you can distinguish between:

[1] General Electronic Service
* Defined in: Fulfillment Configuration Menu > General Electronic Services > (e.g.) ILLiad
* It is configurable to display in the GetIt and/or ViewIt tab
* It can be made sensitive to login status (guest/authenticated)
* It can check if resource is owned by the library and available

[2] Partners
* Defined in: Partners > (e.g.) ILLiad
* It can be made sensitive to login status (guest/authenticated)
* It can check if resource is owned by the library and available