Question

When trying to generate new items for a serial using a prediction pattern, Alma returns an error message.

Error message 1:

"com.google.gwt.user.client.rpc.StatusCodeException: 500 Internal Server Error The call failed on the server, see server log for details"

Resolution for Error message 1:

The error is caused by "incorrect" (or unexpected) issue date. For example, if issue date is 20170231 the system will fail because February has only 28 days. Or a date format can cause the issue. e.g. 201701231 instead of 20171231.
It is needed to enter dates in this format - YYYYMMDD.

Error message 2:

“An error occurred while creating predicted serial items”

Resolution for Error message 2:

If using Barcode Generation, check under Configuration > Resources > General > Barcode Generation that one of the rules is set as Default. If not, click on the Actions button and choose “Set as Default”.

• Article last edited: 20-DEC-2017