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    Error messages when scanning in an item to fulfill a resource sharing lending request

    • Article Type: Q&A
    • Product: Alma

    Question

    In the Resource Sharing Lending Requests Task List, I click on 'Manage Fulfillment Options' and place a Move request on the item that I want to ship to the library who requested it.
    When I scan in the item at the circulation desk of the owning library, it correctly goes into transit to the Resource Sharing Library.

    But when I then scan it in at the circulation desk of the Resource Sharing Library, I get this:

    "Failed to change the item information. Please use the Change Item Information tab."
    "The field Location is mandatory, please enter the required data."

    When I go to the Change Item Information tab and manually choose the location = Lending Resource Sharing Requests, scanning it works fine and the item is successfully moved temporarily.

    What is causing this problem?

    Answer

    When placing the move request, you should add the location to which it is being moved as a parameter.

    Category: Fulfillment - Alma

    Subject: Fulfillment infrastructure - Alma


    • Article last edited: 2/26/2014
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