Error message when trying to generate predicted items
- Product: Alma
When trying to generate new items for a serial using a prediction pattern, Alma returns an error message.
Error message 1:
"com.google.gwt.user.client.rpc.StatusCodeException: 500 Internal Server Error The call failed on the server, see server log for details"
Resolution for Error message 1:
The error is caused by "incorrect" (or unexpected) issue date. For example, if issue date is 20170231 the system will fail because February has only 28 days. Or a date format can cause the issue. e.g. 201701231 instead of 20171231.
It is needed to enter dates in this format - YYYYMMDD.
Error message 2:
“An error occurred while creating predicted serial items”
Resolution for Error message 2:
If using Barcode Generation, check under Configuration > Resources > General > Barcode Generation that one of the rules is set as Default. If not, click on the Actions button and choose “Set as Default”.
- Article last edited: 20-DEC-2017