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    Error occurred while manually uploading COUNTER 5 reports in Alma

    • Product: Alma



    When attempting to manually upload a COUNTER 5 report, Alma gives an Oops error. Why was this error message given?

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    This error usually indicates that the data within the file you are uploading is incorrectly formatted or corrupt. 

    Some common causes and possible solutions are below:

    • Incorrectly formatted dates: Check that dates are in a format similar to “Mmm-yyyy”, for example “Aug-2019”
    • Incorrectly formatted column headers: Check that there are no spaces between words, typically underscores are used in place of spaces
    • Incorrectly formatted numbers: Remove formatting from numbers, for example do not use decimals or thousands separators
    • Empty cells: Check that there are no empty cells within the usage data, try replacing any blanks with zeros
    • Corrupt data: Remove all formatting, copy and paste the data into a new spreadsheet without any formatting

    If any of these issues are found, correct the issue and try manually uploading the file again in Alma.