- Product: Alma
While adding a new Analytics object, a message is given that "An error occurred while retrieving the folder list from Analytics." Why was this error message given?
This error generally indicates that Alma encountered a permissions error in the Analytics shared folder.
Usually this is caused by a shortcut that directs to a user's private "My Folder."
For assistance in identifying the path to the shortcut, please contact Support.
- Article last edited: 13-Aug-2020