Skip to main content
ExLibris

Knowledge Assistant

BETA
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Fulfillment activity attributed to wrong person in fulfillment network

    Fulfillment activity attributed to wrong person in fulfillment network

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Symptoms
    2. Scenario
    3. Workaround
    • Product: Alma

    Symptoms

    In a fulfillment network, Fulfillment activity is attributed to the wrong person if a linked user's ID matches the ID of a new local user (included in the USERS SYNCHRONIZE job).

    Scenario

    User 1 (whose home institution is Institution A) has a linked account at Institution B. Institution B runs the USERS SYNCHRONIZE job. The User XML file includes a new local user, User 2 (whose home institution is Institution B). User 2 happens to have the same ID as the linked User 1.


    In this scenario, the following problematic behavior occurs: instead of the new user being added as a separate entity, the new user's account overrides the existing linked account (User 1). In other words, User 2's information would now appear on the account (name, address, etc), but the account would still be a linked account with a linking ID that points back to User 1. This would cause User 2’s fulfillment activity to be incorrectly attributed to User 1. 

    Workaround

    The recommended practice to avoid this situation is to put checks in place to avoid duplicate primary IDs being shared by multiple users in a fulfillment network. In this scenario, Alma is functioning as intended. 


    The Primary Identifier is a unique ID and cannot be shared. This is by design, as a user who is registered at one institution in a fulfillment network may later move to another institution in the network; the user’s account would then receive updates via the second institution’s USERS SYNCHRONIZE job. The two accounts belong to the same user and are treated as such. Once the USERS SYNCHRONIZE job matches according to Primary Identifier it checks if there is any External user with such Primary Identifier, regardless if it is a linked account or not. Therefore, the same identifiers should not be shared by multiple users in a Fulfillment Network.


     


    • Article last edited: 10-Jun-2021
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Fulfillment > Physical Fulfillment > Advanced Policy Configuration > Maximum Fine policy type > Value Type: None, Other. What is the difference? At what instance each type should be selected?
      • Fulfillment Unit Rules: changing rules order changes the update date
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      1. Fulfillment Network
      2. linked account
      3. SIS synchronization
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved