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    How to Report Alma Performance Issues

    • Product: Alma


    Some Alma functions are processing very slowly. How should this slow performance be reported?

    For example, loans or returns are taking significantly longer than expected to process, or the list of vendors is slow to load or search.


    Please follow these steps:

    1. Reproduce the performance issue
    2. Click on the Alma help menu > Generate Performance Tracking File
    3. Open a case in the Support Portal
    4. Describe the steps followed to produce the performance issue. It is very recommended to provide a short screen-cast if possible, to capture the context and the nature of the performance issue.
    5. Attach the Performance Tracking File to the case

    Generate the tracking file immediately after experiencing the performance issue, before doing any other action.

    • Article last edited: 17-JAN-2020