Question

An item has Process Status "Missing". Find the item > Request > Work Order, and get error: "No items available for the request due to policy."

How to place a Work Order for a Missing item?

Answer

The development team confirms: 

Missing items are not requestable by default. Instead, add the Work Order from the Item Editor > Process Type.

It is possible to override this by customizing the parameter missing_item_requestable to true, but this will affect all types of requests and we assume it's not the desired outcome.

• Article last edited: 15-MAY-2022