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    How to place a Work Order for Items with Process Type "Missing"

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    • Product: Alma

     

    Question

    An item has Process Status "Missing". Find the item > Request > Work Order, and get error: "No items available for the request due to policy."

    How to place a Work Order for a Missing item?

    Answer

    The development team confirms: 

    Missing items are not requestable by default. Instead, add the Work Order from the Item Editor > Process Type.

    It is possible to override this by customizing the parameter missing_item_requestable to true, but this will affect all types of requests and we assume it's not the desired outcome.

     

     

    • Article last edited: 15-MAY-2022