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    4. Invoice Export Job errors: Invoice Payment Process Failed. Failed to send letter. Reason: Channel was disabled

    Invoice Export Job errors: Invoice Payment Process Failed. Failed to send letter. Reason: Channel was disabled

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    1. Question
    2. Answer
    • Article Type: Q&A
    • Product: Alma

    Question

    The ERP (Export Invoice) Job gives the following error:

    Invoice Payment Process Failed. Failed to send letter. Reason: Channel was disabled.

    Answer

    The letter "InvoicePaymentLetter" needs to be activated.

    The steps are:

    1. Navigate to: Administration > General Configuration > Configuration Menu > Letter Activity
    2. Find: "InvoicePaymentLetter" > Click: Restore > activate the letter

    Category: Acquisitions

    Subject: Jobs


    • Article last edited: 10/31/2014
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Invoice Closed although it was rejected by the ERP
      • Invoice export to Excel gives only first Fund, even if POL paid by multiple funds
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      Content Type
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      Language
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      Product
      Alma
    2. Tags
      1. Acquisitions
      2. contype:kba
      3. Jobs
      4. Resource Management - Alma
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