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    Item in transit to new location will not scan in. Error: "Could not determine the next action for the item. Please contact the fulfillment administrator to check the configuration of the item."

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    - The item is being moved to a new location.
    - Scanning in the item at the receiving circulation desk produces error: "Could not determine the next action for the item. Please contact the fulfillment administrator to check the configuration of the item."


    Cause:
    The move item job is unable to be completed because no circulation desk is available to reshelve the item at its new location.

    Resolution:
    Attach a circulation desk to the destination physical location of the item being moved with the re-shelve option checked.

    - Navigate to Alma > Administration > General Configuration > Configuration Menu
    - Ensure the correct Library is being configured then select: Locations > Physical Locations
    - For the destination physical location of the item, select "Actions" > Edit
    - Add a new or existing circulation desk with the desired services. (At least Reshelve must be checked in order for the item to be scanned in.)

    Category: Resource Management - Alma

    Subject: Alma


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