Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Item in transit to new location will not scan in. Error: "Could not determine the next action for the item. Please contact the fulfillment administrator to check the configuration of the item."

    Item in transit to new location will not scan in. Error: "Could not determine the next action for the item. Please contact the fulfillment administrator to check the configuration of the item."

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    - The item is being moved to a new location.
    - Scanning in the item at the receiving circulation desk produces error: "Could not determine the next action for the item. Please contact the fulfillment administrator to check the configuration of the item."


    Cause:
    The move item job is unable to be completed because no circulation desk is available to reshelve the item at its new location.

    Resolution:
    Attach a circulation desk to the destination physical location of the item being moved with the re-shelve option checked.

    - Navigate to Alma > Administration > General Configuration > Configuration Menu
    - Ensure the correct Library is being configured then select: Locations > Physical Locations
    - For the destination physical location of the item, select "Actions" > Edit
    - Add a new or existing circulation desk with the desired services. (At least Reshelve must be checked in order for the item to be scanned in.)

    Category: Resource Management - Alma

    Subject: Alma


    View article in the Exlibris Knowledge Center
    1. Back to top
      • Item has enum - error message for Withdraw Items job
      • Item in Transit to Non-Existent Main Library
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      1. contype:kba
      2. Resource Management - Alma
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved