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    Loan and Return Receipts are not printed or emailed from Alma - how to solve this?

    • Product: Alma

    Question

    Loan and Return Receipts are not being printed or emailed to patrons, even though their respective letters ("FulLoanReceiptLetter"; "FulReturnRecepitLetter") is enabled. How can we resolve this?

    Answer

    1. Confirm that the relevant Circulation Desk configuration has "Creates loan receipts"  and/or "Creates return receipts" checked.

    creates loan receipt.jpg
     

    2. Confirm that staff click the "Done" button after loaning item(s) to the patron. The letter is sent only after the 'Done' button is clicked, as this signals the completion of the session. 

    The button is located in the upper right-hand corner of the 'Manage Patron Services' screen:

    done.jpg

     

    Additional Information

    More detailed information about circulation desk configuration is available here: Configuring Circulation Desks

     


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