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    Overdue fee is created on top of Lost fines. Only Lost fines should be calculated

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    A patron was charged for overdue fees when the loan rolled to a status of Lost. Only Lost fines should be calculated.

    Cause:
    The parameter "overdue_at_lost_loan" was defined as "true"

    The Fulfillment Guide says:

    "Indicate false if you want to disregard overdue fines for items that were lost by the user. Otherwise, set to true to create charges for overdue fines"

    Resolution:
    To disable creation of overdue fees when a loan is changed to lost:

    * Select the Fulfillment Configuration Menu
    * Select > Other Settings (under: General)
    * Change the variable "overdue_at_lost_loan" to "false"

    Category: Fulfillment - Alma

    Subject: Fines & Fees - Alma


    • Article last edited: 3/9/2014