Overdue notices vs Overdue and lost loan notification

Question

What is the difference between the Overdue notices job and the Overdue and lost loan notification job?

Answer

Overdue notice:
- Overdue notices are sent for items that are overdue on the day the Overdue notices job is run.
- The notice that is sent utilizes the FulUserOverdueNoticeLetter
- The notice is not sent for short loans (loans measured in hours).
- Notices are sent at a time configured in the job
- The job is configured at Alma > Fulfillment > Fulfillment Configuration > Configuration Menu > General > Fulfillment Jobs Configuration
- The relevant job name is Notifications - Send Due Date Reminders

See also https://knowledge.exlibrisgroup.com/Alma/Product_Materials/050Alma_FAQs/Fulfillment/Notices

Overdue and lost loan notification:
- Notice is sent after the due date.
- The number of days after the loan becomes overdue that the message is sent is configured through Overdue and Lost Loan Notification Profiles
- Overdue and Lost Loan Notification Profiles are configured in Alma > Configuration > Fulfillment Configuration Configuration Menu > Physical Fulfillment > Overdue and Lost Loan Profile (see https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/080Configuring_Fulfillment/Configuring_Loans) 
- Notifications utilize FulLostLoanNotificationLetter and FulLostLoanLetter

• Article last edited: 30-Jan-2019