POL: order sending failed, order stays In Review

• Article Type: General
• Product: Alma

Problem Symptoms:
* In Acquisitions > Purchase Orders, click Review, then make changes to PO and/or PO Lines and hit "Save & Continue." Expected result is for the PO to be sent.
* Error message = "order sending failed."
* PO remains In Review.

Cause:
This error may occur if the acquisitions method is ?Purchase? in the POL and the Vendor record either has no e-mail address or the address is invalid or (during Implementation) not on the Allowed Emails whitelist.

Resolution:
To set up the Vendor record with an e-mail address for use with the "Purchase" Acquisition Method, perform the following steps:
1. Go to Main Menu (F2) > Acquisitions > Vendors
2. Search for the desired vendor record
3. Choose Actions > Edit
4. On the Contact Information tab, click Add Email Address if there are none
5. Enter the e-mail address in the popup, making sure that the Order box is checked under "Email types" before clicking Add or Add and Close.