- Product: Alma
POLs (PO Lines) are stuck in Review, or, in another case, POs (Purchase Orders) are stuck, and not sent and/or closed.
The facet says: "Order sending failed". How to push them along?
1. The vendor must have an email address, if Acquisition Method is "Purchase".
--- To use by default another method, e.g. "Purchase at Vendor System", modify the table: Configuration > Acquisition > Acquisition Method.
--- Consider using your own email for the vendor email address, if needing to fix current POs.
2. If acquisition method is "Purchase", two letters must be enabled, these are: OrderListLetter and OrderNowLetter (enabled in: Configuration > General > Letter Activity).
3. In some cases, we find that the Library which orders the materials must have address (configured in: Configuration > General > Add a Library or Edit Library Information)
After configuration changes, find the PO > Edit > Save and Continue.
Online Help regarding "Acquisition Method" table:
- Article last edited: 06-MAR-2018