Description

POLs (PO Lines) are stuck in Review, or, in another case, POs (Purchase Orders) are stuck, and not sent and/or closed.

The facet says: "Order sending failed".  How to push them along?

Resolution

1. The vendor must have an email address, if Acquisition Method is "Purchase".

--- To use by default another method, e.g. "Purchase at Vendor System", modify the table: Configuration > Acquisition > Acquisition Method.  

--- Consider using  your own email for the vendor email address, if needing to fix current POs.

2.  If acquisition method is "Purchase", two letters must be enabled, these are: OrderListLetter and OrderNowLetter (enabled in: Configuration > General > Letters Configuration).

3. In some cases, we find that the Library which orders the materials must have address (configured in: Configuration > General > Add a Library or Edit Library Information)

4. To solve the POs stuck in Review, go to: Acquisitions > Purchase Order (PO) > Review (PO).  Edit each PO > Save and Continue. 

Additional Information

Click here for Online Help on Configuring the Default Acquisition Method. 

• Article last edited: 14-MAR-2026