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    Portfolio "Test Access" button says: "Some error occurred while retrieving services"

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    In Alma, test access to portfolios in a local package triggers this error message: "Some error occurred while retrieving services"
    In Primo, the UResolver shows "no full text available"

    Various reasons may be at cause. In this case, the URL field contained invalid preceding character

    * Find the Electronic Portfolio
    * Select: Edit
    * Select the Linking Information tab
    * Ensure that the URL is correct (e.g. does not have preceding characters, such as: =
    * Save
    * Test access

    Additional Information

    If the error is global for many portfolios, the URLs can be updated in bulk (batch), with the Job: Change electronic portfolio information

    Category: Uresolver

    Subject: Linking - Alma

    • Article last edited: 4/19/2014
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