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Portfolio "Test Access" button says: "Some error occurred while retrieving services"

  • Article Type: General
  • Product: Alma

Problem Symptoms:
In Alma, test access to portfolios in a local package triggers this error message: "Some error occurred while retrieving services"
In Primo, the UResolver shows "no full text available"

Cause:
Various reasons may be at cause. In this case, the URL field contained invalid preceding character

Resolution:
Steps:
* Find the Electronic Portfolio
* Select: Edit
* Select the Linking Information tab
* Ensure that the URL is correct (e.g. does not have preceding characters, such as: =http://www.nature.com/nature)
* Save
* Test access

Additional Information

If the error is global for many portfolios, the URLs can be updated in bulk (batch), with the Job: Change electronic portfolio information

Category: Uresolver

Subject: Linking - Alma


  • Article last edited: 4/19/2014