Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Portfolio "Test Access" button says: "Some error occurred while retrieving services"

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    In Alma, test access to portfolios in a local package triggers this error message: "Some error occurred while retrieving services"
    In Primo, the UResolver shows "no full text available"

    Cause:
    Various reasons may be at cause. In this case, the URL field contained invalid preceding character

    Resolution:
    Steps:
    * Find the Electronic Portfolio
    * Select: Edit
    * Select the Linking Information tab
    * Ensure that the URL is correct (e.g. does not have preceding characters, such as: =http://www.nature.com/nature)
    * Save
    * Test access

    Additional Information

    If the error is global for many portfolios, the URLs can be updated in bulk (batch), with the Job: Change electronic portfolio information

    Category: Uresolver

    Subject: Linking - Alma


    • Article last edited: 4/19/2014