Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Alma is sending "On Hold Shelf Letter" instead of "Ful Personal Delivery Letter" when item is available for personal delivery request

    • Product: Alma


    When scanning in a requested item for personal delivery in Alma the 'On Hold Shelf Letter' is sent instead of 'Ful Personal Delivery Letter'. Why?


    Patron blocks prohibit loans for items requested for personal delivery. Therefore, if the patron has a block and a requested item for personal delivery is scanned in, the item will be sent to the Hold Shelf for pickup. Thus, the 'On Hold Shelf Letter' notification is sent to alert the user that the item is on the hold shelf. When the patron block is resolved the item can be loaned to the user.

    Additional Information

    Supporting Personal Delivery for Requests

    • Article last edited: 12-Nov-2020
    • Was this article helpful?