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    Personal Delivery Requests is sending "On Hold Shelf Letter" instead of "Ful Personal Delivery Letter" email notification. Why?

    • Article Type: Q&A
    • Product: Alma

    Question

    Personal Delivery Requests is sending "On Hold Shelf Letter" instead of "Ful Personal Delivery Letter" email notification. Why?

    Answer

    The patron is blocked because of an overdue item loaned: if a patron has a block and his requested book has 'Pick Up at: Home Delivery', when the item is scanned-in, it goes to the Hold Shelf.

    Additional Information

    The purpose of this action is to the have the patron at the hold shelf asking why an item is placed on the hold shelf instead of being delivered to her/his home.


    • Article last edited: 6/23/2014